Shipping & Returns
Shipping Policy
All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Potential delays may occur due to COVID-19, a high volume of orders, or postal service problems that are outside of our control.
Domestic Shipping Rates
We offer free shipping for a domestic order over $150 within the US.
International Shipping Rates
We are currently offering international shipping to Korea and Brazil.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches
your destination country and paid by the customer.
The sender, Herbciti, is not responsible for duties and taxes.
Return Policy
USA customers
For the USA locations, we accept returns up to 14 days after delivery if the item is unused and in its original condition and packaging,
and we will refund the full order amount. The shipping label date should be within 14 days.
Deliver to:
HCBIOPHARM LLC
19925 Stevens Creek Blvd. STE 100
Cupertino, CA 95014
If the item is used, opened, and you still want to return or exchange, we provide store credit.
International Customers
For international locations, we are sorry to say that we do not accept returns or exchanges unless the product is damaged or defective.
Please consider this before making a purchase of our products. Also, if orders are returned to us because the receiver fails to pay the customs duties,
we give you a full order amount minus a 20% restocking fee after the items are successfully returned to us.
In the event that your order arrives damaged in any way, please email us as soon as possible at general@hcbiopharm.com
with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at general@hcbiopharm.com